Privacy Policy for Order360

Effective Date: 01/01/2025

Order360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile application and website.

 

1. Information We Collect

We collect information to provide better services to our users. This includes:

a. Personal Information:

• Name, contact details (email, phone number).
• Business information (store name, GST number, address).

b. Transaction Information:

• Details of orders placed and received.
• Payment and financial transaction records.

c. Device and Usage Information:

• IP address, device type, and operating system.
• Interaction data (pages visited, app usage).

d. Feedback and Support Information:

• Complaints or queries raised by users.
• Surveys or feedback provided voluntarily.

 

2. How We Use Your Information

We use the collected information to:

• Facilitate seamless order management and communication between distributors and retailers.
• Provide personalized features and improve our platform.
• Resolve complaints and process returns or damages.
• Send promotional updates, product launches, and offers.
• Comply with legal obligations and prevent fraud.

 

3. Information Sharing and Disclosure

We may share your information with:

• Authorized Distributors: To process and deliver your orders.
• Service Providers: Third-party companies that assist us in maintaining our platform, payment processing, and data analytics.
• Legal Authorities: When required by law or to protect our platform against unauthorized use.

 

4. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

 

5. Data Security

We take appropriate measures to protect your data against unauthorized access, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

 

6. Your Rights

You have the following rights concerning your personal data:

• Access and Correction: You can access and update your information.
• Opt-Out: Choose not to receive promotional messages.
• Data Deletion: Request deletion of your data, subject to legal obligations.

To exercise these rights, contact us at [Insert Contact Email].

 

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

 

8. Updates to this Privacy Policy

We may update this policy from time to time. Significant changes will be communicated to you via email or platform notifications.

9. Definitions

• Platform: Refers to the Order360 website and mobile application.
• User: Refers to retailers and distributors using the platform.
• Services: Refers to the digital tools and features provided by Order360 for order management, expiry/damage handling, communication, and more.

 

10. Eligibility

To use Order360:

• Users must be 18 years or older.
• Users must have a valid business license or GST number (if applicable).
• Users must provide accurate and up-to-date information during registration.

 

11. Account Registration and Security

• Users are responsible for maintaining the confidentiality of their login credentials.
• Unauthorized access to accounts must be reported immediately.
• Order360 is not liable for losses resulting from account misuse.

 

12. Use of Services

• Users must use the platform solely for lawful business purposes.
• Distributors and retailers must comply with applicable laws and regulations related to FMCG distribution.
• Misuse of the platform, including fraudulent activities or spamming, will result in account termination.

 

13. Order Management

• Retailers: Orders placed through the platform must be confirmed and paid for (if applicable) as per distributor terms.
• Distributors: Orders received must be processed and delivered in a timely manner.

Order360 is not responsible for disputes arising directly between retailers and distributors.

 

14. Expiry and Damage Claims

• Users must log expiry or damage claims through the platform within the specified timeline set by distributors.
• Order360 provides tools to facilitate claims but does not take responsibility for claim acceptance or resolution.

 

15. Payment and Credit Terms

• Payments must be made in accordance with the agreed-upon terms between retailers and distributors.
• The “No Questions Credit” facility for retailers is subject to approval and conditions set by the respective distributors or financial partners.
• Order360 does not process payments or offer financial guarantees.

 

16. Data Privacy

Your use of the platform is governed by our Privacy Policy. By using Order360, you consent to the collection, use, and storage of your data as outlined in the policy.

 

17. Limitation of Liability

Order360 is a facilitator and does not guarantee:

• Availability of products.
• Timeliness or accuracy of orders and deliveries.
• Resolution of disputes between users.

We are not liable for direct, indirect, or consequential damages arising from platform use.

 

18. Intellectual Property

All content on the platform, including logos, graphics, and software, is owned by Order360 or its licensors. Users may not reproduce or distribute this content without written consent.

 

19. Modifications to Terms and Services

Order360 reserves the right to modify these Terms and Conditions or discontinue services at any time. Users will be notified of significant changes via email or platform notifications.

 

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of SURAT Jurisdiction. Any disputes arising from platform use shall be resolved through arbitration or as permitted by law.

 

DELETE INFORMATION.

The User can use the feedback form on the website or software to notify Order 360 of any updates, changes, or corrections to their previously collected information. In addition, upon user request, we will use our reasonable business efforts to remove user information from our databases. however, it may not be possible to completely delete user data due to support data or deleted records.

Delete app account

You can submit a request to delete your account and associated data for addressed to info@order360.in

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at This App unless otherwise defined in this Privacy Policy.

21. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:
Email: info@order360.in
Phone: +91-9925385846